Contact Policy

MTM Advogada provides several contact channels to ensure a professional, organised and efficient service.

1. Official Contact Channels

Contact requests should be made through:

Website contact form
Professional email
Telephone contact

2. Response Time

MTM Advogada aims to respond to enquiries as promptly as possible. The average response time is typically between 24 to 48 business hours.

3. Nature of Responses

Responses provided through contact channels are informational and preliminary in nature. A full legal assessment of any matter requires a formal consultation.

4. Legal Consultations

For detailed legal advice, a formal consultation should be scheduled through the available channels on the website.

5. Contact Limitations

Complete or detailed legal opinions are not provided via email, telephone or informal messaging channels.

6. Confidentiality

All information shared will be treated confidentially, in accordance with the legal and ethical obligations applicable to the legal profession.

7. Appropriate Use

Mariana Torres Machado reserves the right not to respond to abusive, incomplete or irrelevant contact requests that fall outside the scope of the services provided.

8. Amendments

This Contact Policy may be updated whenever necessary.